Privacy policy

PERSON RESPONSIBLE FOR DATA PROCESSING

This privacy policy applies to all personal data provided by the user to TC GROUP SOLUTIONS (T-Cuento Barcelona S.L. with registered office at Pasaje Montserrat Isern number 1-3, Planta 1 Local 2, L’Hospitalet de Llobregat, 08908 Barcelona).

For the purposes of this Privacy Policy, “User” shall be understood as any natural person interested in the products and services that TC GROUP SOLUTIONS offers through its web pages.

As the party responsible for the processing, TC GROUP SOLUTIONS will request, prior to the provision of personal data, the express consent of the User to this Privacy Policy, when necessary, and to any other aspect that requires the prior authorisation of the same.

At TC GROUP SOLUTIONS we know how important privacy is to Users and we strive to clearly explain how we collect, use, disclose, transfer and store your information.

This Privacy Policy provides an overview of our practices regarding the use of such information. This Privacy Policy, together with that contained in the various forms available from time to time on the Websites, applies to personal information collected in connection with the services provided by TC Group Solutions through the Websites, as well as information collected through TC Group Solutions applications or services that reference or link to this Privacy Policy (collectively, the “Services”).

Please note that the Privacy Policy applies regardless of the device you use to access the Websites or use the Services. It is important that you read the Privacy Policy carefully because each time you access and use our Services you are accepting the practices we describe in the Privacy Policy. If you do not agree to the practices described in the Privacy Policy, you should not access the Websites or use the Services.

It is also important that you check the Privacy Policy frequently to see if it has been updated. If we update the Privacy Policy, we will inform you of any changes we deem relevant by posting a notice on the Websites or the relevant Services.

By accessing the Websites or using our Services after we have provided such notice, you are accepting the new practice(s) identified in the update. The most current version of the Privacy Policy will always be available here. You can check the “last updated date” posted at the top to see when it was last updated.

What information do we collect about you?

In general, you can use the Website without providing any personal information, subject to the Cookie Policy. However, registration for any of the Services (for example: registration for the newsletter, requesting information about our products, or accessing the respective intranets of each product to make use of them, etc.) may require Users to provide a series of personal data for processing by TC Group Solutions.

Information you provide directly to us

The information we collect is as indicated on the relevant data collection forms included within the Websites or each relevant Service and may include, but is not limited to: first name, last name, company and position held, and contact information, including postal and email address, telephone number(s), etc.

In relation to the information collected through the Websites, we inform you that the fields marked with an asterisk in the different data collection forms are mandatory. In the event that you do not provide the data requested through these fields, TC Group Solutions may, at its sole discretion, not process the corresponding query or Service requested by the User.

At the time of completing any form by providing personal data, the User guarantees the authenticity, accuracy and truthfulness of all information provided, undertaking to keep the personal data provided updated so that they correspond, at all times, to their real situation. The User shall be solely responsible for any false or inaccurate statements and for any damages that these may cause TC Group Solutions.

Information about your use of the Websites

In addition to the information you provide, we may collect information about your use of our Website in accordance with our Cookie Policy.

HOW DO WE USE YOUR INFORMATION AND FOR WHAT PURPOSE?

The data collected through the Websites are used by TC GROUP SOLUTIONS for the purpose of registering you for the Service requested by you, marketing the products offered on the Websites, dealing with your queries, claims or requests for information, as well as for the fulfilment, maintenance, development, control and improvement of the relations that, where applicable, you maintain with TC GROUP SOLUTIONS.

Additionally, and after obtaining your consent, TC GROUP SOLUTIONS may use the information provided by the User for any of the following purposes:

For the monitoring, assessment and analysis of our market, clients, products and services (including asking for your opinion on our products and services and carrying out surveys among clients);
To carry out segmentation of your data and profiling, in order to be able to send you personalised information about TC Group Solutions products and services. The performance of this processing may involve combining the information that we collect about the User through this Website with data that you provide or have provided to us by other means or that is lawfully supplied to us by third parties;
Subject to and in accordance with the “Direct Marketing” section contained in this Privacy Policy, for marketing purposes;
To conduct and manage prize draws, competitions or promotions;
To provide you with support and technical assistance in relation to our products;

The legal basis for the processing of data is the execution of the contract for the provision of services and the consent of the User, in the event that it has been requested and granted, as well as the legitimate interest of TC GROUP SOLUTIONS.

HOW DO WE COLLECT THIS INFORMATION?

We collect information about Users through various methods:

When they provide information through the Websites by means of the different forms included in the Website or through the registration form included in the corresponding Service; and
in some sections of the Websites, through the use of automatic information collection procedures (cookies), subject to the provisions of the corresponding Cookies Policy. You can consult our Cookie Policy at the following link

We do not collect an excessive amount of information from Users, or data that is not adequate and relevant for the purposes for which it was collected.

To whom do we disclose your information?

We will not disclose personal information about Users to third parties without your consent, except as permitted by applicable law or as requested by a competent authority.

We will take all reasonable precautions to ensure that those of our employees who have access to information about Users have received appropriate training to ensure that they treat your personal data only in accordance with this Privacy Policy and our obligations under data protection laws.

What do we do to keep your information secure?

We have implemented reasonable technical and physical measures to protect the information we collect through the Websites. However, you should note that while we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is absolutely secure.

USER RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OBJECTION

The User has the right to exercise their rights of access, rectification, portability, limitation, cancellation and opposition to the processing of their data at any time, by writing to the postal address of TC GROUP SOLUTIONS indicated in this Privacy Policy or to the e-mail address barcelona@tcgroupsolutions.com, accompanied in both cases by a copy of their National Identity Card or equivalent official document accrediting their identity, and indicating the specific request of the application.

LINKS

Our Website may contain links to third party websites that are beyond our control. We are not responsible for the security or privacy of any information collected on third party websites or other services. You should exercise caution and review the privacy policies applicable to any third party websites you use.

DIRECT MARKETING, PREFERENCES AND UNSUBSCRIBING FROM MARKETING COMMUNICATIONS

Direct marketing

In the event that the User so indicates at the time of collecting the data, the User is authorising TC GROUP SOLUTIONS to use the personal data provided in order to provide him/her with information on products and services, promotions and special offers, including that information that we consider to be of interest to the User based on the analysis of the different information provided or resulting from his/her browsing through the Websites or the use of the Services.

In this way, depending on the consent given, we may send you this information by any of the following means:

E-mail;
Telephone;
Postal mail;
Any other equivalent means that we deem appropriate from time to time.

The User may at any time revoke the consent given, as well as oppose the processing of their data for the purposes set out in this section in the manner provided for in the section “User rights of access, rectification, cancellation and opposition”.

Google Ads Similar Audiences (Google Ireland Limited)

Similar Audiences is an advertising and behavioral targeting service provided by Google Ireland Limited that uses Data from Google Ads Remarketing in order to show ads to Users with similar behavior to Users who are already on the remarketing list because they have used this Application in the past.
Based on this Data, personalized ads will be shown to Users suggested by Google Ads Lookalike Audiences. Users who do not wish to be included in Similar Audiences may opt out and disable the use of advertising cookies by using the following link: Google Ads Settings.
Personal Data Processed: Usage Data; Tracker.

Place of processing: Ireland – Privacy Policy – Opt Out.

Your direct marketing preferences

Where your consent is required, we will ask you to tick an “opt-in” box on those sections of the Websites where we request personal information from you. By ticking the relevant box, you expressly consent to the processing of your data for marketing purposes under the terms and by the means indicated in each case.

The User has the right to revoke at any time the consent given for the sending of commercial communications by simply notifying TC GROUP SOLUTIONS that he/she does not wish to continue receiving commercial communications. To do so, the User may either revoke their consent in the manner described in the section “User rights of access, rectification, cancellation and opposition”, or click on the link included in each commercial communication, thereby cancelling the sending of electronic commercial communications.

Additionally, the user may register on the Robinson List at www.listarobinson.es: the advertising exclusion system managed by the Spanish Digital Economy Association (ADIGITAL), in which he/she may express his/her opposition to the use of his/her data for the purpose of sending him/her commercial communications.

PROTECTION OF MINORS

The TC GROUP SOLUTIONS website is not directed at minors under the age of 18, nor do we collect personal data from minors. By accepting this Privacy Policy, the User declares and guarantees that he/she is over 18 years of age.

SOCIAL NETWORK PLUGINS

Our Website makes use of social media plugins (“Plugins”). When you use Plugins, information regarding your use may be transferred directly from the Website to the social network operator. We have no control over the data collected by the Plugin. If you are logged into a social network, your use of our Website may be reflected in your social network account. If you interact with the Plugins, for example, by clicking “Like”, “Follow” or “Share”, or by entering a comment, the information may be automatically displayed on your social network profile. Even if you are not logged in to your social network account, it is possible that the Plugins transmit your IP address to the operators of the social network. Please keep this in mind when using our Websites.

Modification of the Privacy Policy

TC GROUP SOLUTIONS may modify its Privacy Policy in accordance with the legislation applicable at any given time. Any modification of the Privacy Policy will be duly notified to the User so that he/she is informed of the changes made in the processing of his/her personal data and, in the event that the applicable regulations so require, the User may give his/her consent.