Privacy Policy

TC Group Solutions’ Privacy policy

TC Group Solutions know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your information.

This Privacy Policy provides an overview of our practices regarding the use of such information. This Privacy Policy, together with the one included under the different forms available at each moment on the Websites, could be applied to the personal information collected while using the services provided by TC Group Solutions through the Websites, as well as to the information collected through applications or services of TC Group Solutions that refer to this Privacy Policy or that contain any link to it (hereinafter, together the "Services").

Please note that the Privacy Policy is applicable regardless the device you use to access the Websites or to use the Services. It’s important that you carefully read the Privacy Policy because each time you access or use our Services, you’ll be accepting the practices described in it. If you don’t accept the practices described in the Privacy Policy, you must not access the Websites or use the Services.

It is also important that you regularly check our Privacy Policy in case it has been updated. In case we update the privacy policy, we will inform you of the changes that we consider relevant through a notice on the Websites or in the related Services.

By accessing the Websites or using our Services after reading this message, you will be accepting the new practices explained in the update. The most updated version of the Privacy Policy will always be available here. You can check the "last update date" published at the top of the page, to check when it was last updated.

What information do we collect about you?

In general, you can use the Website without providing any personal information, without prejudice to the provisions of the Cookies Policy. However, the registration in any of the Services (for example: subscription to the newsletter, request of free Demos of our products or access to the respective intranets of each product to use them, etc.) may require the contribution by part of the Users of a series of personal data for treatment by TC Group Solutions.

Information you provide directly

The information we collect is indicated in the relevant data collection forms included within the Websites or in each corresponding Service and could include: name, surnames, company in which you work and professional position held, and contact’s information, including postal and email address, number or telephone numbers, etc.

Referring to the information that is collected through the Websites, we inform you that the fields marked with an asterisk in the different data collection forms are obligatory. In the case that you do not provide the information requested through these fields, TC Group Solutions may, in its sole discretion, not process the corresponding inquiry or Service requested by the User.

At the time of filling in any form providing their personal data, the User guarantees the authenticity, accuracy and veracity of all the information provided, undertaking to keep updated the personal data that you provide so that they respond, in every moment, to your real situation. The User shall be solely responsible for false or inaccurate statements and for the damages that they may cause to TC Group Solutions.

Information about your use of the Websites

In addition to the information you provide, we may collect information about your use of our Website in accordance with our Cookies Policy.

How do we use your information?

The data collected through the Websites are used by TC Group Solutions in order to complete your registration in the Service you requested, to commercialize the products offered on the Websites, to answer your queries, claims or requests for information, as well as for to fulfill, maintain, develop, control and improve the relations that you have with TC Group Solutions.

Additionally, and after obtaining your consent, TC Group Solutions may use the information provided by the User for any of the following purposes:

  • For assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
  • For the segmentation of your data and elaboration of profiles or "profiling", in order to send you personalized information of TC Group Solutions’ products and services. The realization of this could involve the combination of the information we collect about the User through this Website with data that you have provided or have facilitated through other devices or that are lawfully provided to us by third parties;
  • For subjection to and in accordance with the section "Direct Marketing" contained in this Privacy Policy, for marketing purposes;
  • To conduct free prize draws, prize competitions or promotions;
  • To offer support and technical assistance in relation to our products;

How do we collect this information?

We collect information about Users through several methods:

  • When clients provide information on the Websites through the different forms included in it, or through the registration form included in the corresponding Service;
  • In some sections of the Websites, through the use of automatic information collection procedures (cookies), subject to the provisions of the corresponding Cookies Policy. You can consult our Cookies Policy at the following link

We do not collect excessive amounts of information from Users, nor data that is not appropriate or relevant for the purposes for which it was collected.

To whom who we disclose your information?

We will not disclose your information to third parties for their own independent marketing or business purposes without your consent, except in those cases in which requested by a competent authority.

We will take all reasonable precautions to ensure that those of our employees who have access to information about Users have received adequate training to ensure that they treat customers’ personal data only in accordance with this Privacy Policy and our regulations on data protection.

What do we do to keep your information secure?

We have implemented reasonable technical and physical measures to protect the information we collect through our Websites. However, you must know that, although we adopt reasonable measures to protect your information, no website, direct, computer system or wireless connection is absolutely safe.

Particularly, in TC Group Solutions we have the OWASP Top 10 certification, which guarantees the maximum protection of your data, as well as its collection always in accordance with current legislation.

Rights of access, rectification, cancellation and opposition

The User can exercise at any time its rights of access, rectification, cancellation, or opposition to the processing of their data, by contacting TC Group Solutions on the postal address indicated in this Privacy Policy, or by sending a mail at the address barcelona@tcgroupsolutions.com, accompanied, in both cases, by a copy of your ID or an equivalent official document proving your identity.

Links

Our Website may contain links to third-party websites that are beyond our control. We are not responsible for the security or privacy of any information collected on websites or other third-party services. You should exercise extreme caution and review the privacy policies applicable to third-party websites that you use.

Direct marketing and your preferences

Direct Marketing

In the case that is indicated at the time of data collection, the User is authorizing TC Group Solutions to use the personal data provided in order to supply information on products and services, promotions and special offers, including information that we consider of interest to the User, based on the analysis of the different information provided or on the result from browsing through our Websites or on the use of the Services.

In this way, depending on the consent given, we may send you this information using any of the following devices:

  • Email;
  • Phone;
  • Post mail;
  • Any other equivalent form that we deem pertinent in each moment.

The User may at any time revoke the consent given, as well as oppose the processing of his data for the purposes set out in this section in the manner provided in the section "Rights of access, rectification, cancellation and opposition"

Your preferences about direct marketing

When your consent is required, we will ask you to mark an "opt-in" box in those sections of the Websites where we request personal information. The marking of the corresponding box implies the provision of your express consent for the processing of your data for marketing purposes, in the terms and through the means indicated in each case.

Social Networks Plugins

Our Website makes use of social network Plugins. When you use Plugins, information regarding their use could be transferred directly from the Website to the operator of the social network. We have no control over the data collected by the Plugins. If you are connected to a social network, your use of our Website may be reflected in your social network account. If you interact with the Plugins, for example, by clicking on "Like", "Follow" or "Share", or by entering a comment, the information can be automatically displayed in your social network profile. Even if you have not logged in to your social network account, Plugins may transmit your IP address to social network operators. Please keep it in mind when using our Websites.