Vodafone

2021

Vodafone is in the process of expanding its points of sale throughout Spain, with a commitment to offering the best customer experience in each of their interactions with the company.

One of the main points on which this commitment is based is the capacity for personalised and agile customer service, without waiting in queues.
To achieve this, Vodafone needs an effective management system that tells it at all times how many people are in the shops on average, what is the busiest time of the day, how many customers and where they are waiting.
day, how many customers enter the points of sale and at what times, etc.

With the implementation of TC Analytics, Vodafone has been able to significantly expand its KPIs, from the analysis of new ratios and variables, find out how.